Flat tiers. Never per seat.

Per-seat AI pricing stacks up fast. Helpzero is priced like the utility it is — one flat monthly tier for your whole organization.

Starter

$99 /mo

For teams up to 50 employees

  • Tier-zero agent on your helpdesk inbox
  • Auto-Discovery onboarding & shadow mode
  • Core resolutions: access, resets, how-to
  • Knowledge fabric from your docs
  • Email support
Start with a demo

Scale

$899 /mo

For larger orgs & multi-entity groups

  • Everything in Business
  • Multi-entity / multi-domain tenants
  • Advanced escalation policies & SLAs
  • Regional data residency (incl. UAE)
  • On-prem appliance track available
  • Dedicated success manager
Talk to us

Running an MSP? White-label multi-tenant pricing lives on the partner page.

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Why flat beats per-seat

A 100-person company on typical per-seat agentic AI pricing pays for every employee, every month — whether they file tickets or not.

Helpzero Business

  • One flat tier — $299/mo
  • Auto-Discovery, live in days
  • Works with zero IT staff
  • Google + Microsoft + mixed stacks
  • MSP white-label built in

Per-seat AI assistant

  • ~$30 × 100 seats = ~$3,000/mo
  • Studio + flows + governance project
  • Assumes an IT department
  • Single-vendor ecosystem
  • No channel motion

Do nothing

  • Team buried in resets & how-tos
  • Cost scales with headcount
  • No coverage nights & weekends
  • Knowledge stays in people’s heads
  • Every ticket touched by a person

Pricing questions

Is there a free trial?

Every deployment starts in shadow mode — Helpzero observes your real tickets and shows you exactly what it would have resolved, before you pay for activation. That’s better than a generic trial: it’s your data, zero risk.

What counts as an “organization”?

One company tenant — one directory, one helpdesk queue. Multi-entity groups (several companies under one roof) fit the Scale tier.

Do you charge per resolved ticket?

No. Flat means flat. Resolution volume doesn’t change your bill — we want the agent resolving as much as possible.

What about on-premises deployment?

The on-prem appliance track is available for Scale-tier and sovereign/regulated customers. It runs the identical stack with local AI models inside your perimeter — priced separately. Talk to us.

Annual billing?

Yes — two months free on annual plans. Ask during your demo.

Start in shadow mode

Pay when it proves itself — book a demo and see the resolution rate on your own ticket history.

Request a demo